IT Governance (ITIL)
IT Process Management (by ITIL)
Do you have problems with IT functioning? Do you think that your expenses for IT are too high? Are you not satisfied with delivery of IT services? Try to manage your IT system in a processional way. To do so, we offer you consultations with initiation, implementation and evaluation of your IT situation in accordance with most widely used framework for IT management – ITIL.
ITIL (IT Infrastructure Library)
ITIL is an open framework describing best practices for IT services management. In current version (ITIL v3) it includes five key books, which cover all stages of the life cycle of IT services:
Service strategy – manages a correspondence between business and IT processes to keep business processes in the focus in every step of the IT life cycle.
Service operation – describes management processional activities with a view to achieve desired stable situation in IT services management in everyday practice.
Service transition – gives instructions and processional activities for service transition into an operating environment of a company and for managing of their changes.
Service design – discusses a proposal of IT services and gives instructions for creation and maintenance of IT strategies and architecture. Documents suggestions of adequate and innovative solutions of IT services and processes.
Continual service improvement – defines key processes for effective implementation of continual IT services improvement (innovation process, measurement and services statement).
Main benefits coming from processional management in accordance with ITIL:
Increasing satisfaction of users and customers with IT services
Better availability of services
Financial savings resulting from reduction of repeated works, time lost and better control and resources management
Reduced time needed for introduction of new products and services into the market
Better source materials and data for decision-making and risk optimization.
Do you have professional management implemented yet and do you want to increase its effectiveness? We will find a solution suitable for you. Do you use ITIL version 2.0 and plan an adoption of 3.0 version? We will give you an advice whether it is suitable for you or not and in which areas. Do you use ITIL “de facto“, but your experts point out to discordance with your inner directives and rules? We will help you in this case too.
We offer:
Evaluation of IT management situation
Consultations for introduction of the ITIL framework into your organization
Assessment of advancedness of implemented processes
Consultations leading to improvement of individual processes
Consultations for creating meaningful metrics serving for processes improvement